PositiveSingles
PositiveSingles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PositiveSingles has a 1.4 star rating from 15 reviews, 40% would recommend, and overall customer sentiment is mostly negative with an unfavorable rating distribution.
Key Takeaways for Future Customers
- Check PositiveSingles reviews before subscribing.
- Expect membership issues with login and verification.
- Keep records when disputing billing or asking for refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and unauthorized charges.
- Many request refunds and report difficulty canceling subscriptions or auto draft payments.
- Poor customer service responsiveness and recurring account access problems.
- Reports of scammers and fraud on the site.
Positive Feedback
Some users say it is great to meet people and a few noted a helpful representative; a minority are satisfied with the service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PositiveSingles has a 1.4 star rating from 15 reviews, 40% would recommend, and overall customer sentiment is mostly negative with an unfavorable rating distribution.
Key Takeaways for Future Customers
- Check PositiveSingles reviews before subscribing.
- Expect membership issues with login and verification.
- Keep records when disputing billing or asking for refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and unauthorized charges.
- Many request refunds and report difficulty canceling subscriptions or auto draft payments.
- Poor customer service responsiveness and recurring account access problems.
- Reports of scammers and fraud on the site.
Positive Feedback
Some users say it is great to meet people and a few noted a helpful representative; a minority are satisfied with the service.
Media from reviews
Lutz, Florida
I tried to call, u hung up on me - use for my account
U hung up on me, my # is 813-720-****
I called the # thatd provided and no answer. Terrible customer service
User's recommendation: Who knows
Schaumburg, Illinois
My Google account is frozen and I wanna make a payment on PS
- PS payment issue triggered account verification and password prompts.
- Lost Google account; password changes caused errors paying on PS.
There is nothing wrong with the company. I dont know what the heck happened, but I tried to make a payment on PS and something happened wrong and I lost my Google account and it keeps saying verify your account change your password. I changed my password and then they said wrong password, but I just wanna make a payment on PS.
User's recommendation: Enjoy PS it’s a lot of fun meeting new people
Thanks for reaching out and sharing your experience. To resolve the issue, please contact our support team as soon as possible and provide as much detail as you can about the problem.
If you can include any relevant screenshots, that would be really helpful. We’ll work closely with you to resolve the login and payment issues.
Atlanta, Georgia
Payment issue
I have made a payment for this month, and the site is not letting me access the benefits of pain. Can someone please reach out to resolve this issue?
Preferred solution: Deliver product or service ordered
Thank you for reaching out! Please contact our support team as soon as possible and provide your username or registered email address. We’ll investigate the issue and assist you in getting everything sorted out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI rate It 0 for you have committed fraud
- Unauthorized $700 charges on Macy's/American Express card.
- Cardholder Nancy Rogers; phone 205-966-****; the card has been canceled.
You have put unauthorized charges of $700 on my Macy's/American Express card. Nancy Rogers, {{Redacted}} My phone number is 205-966-****.
The card number is 3774 81** **02 408, exp 03/26. I have canceled this card, so I want you s.
- Fraudulent charges
Preferred solution: Full refund
User's recommendation: Don’t get scammed
Hi there, Thanks for the review. We take any billing concerns seriously.
However, we do not offer a $700 premium package.
Don't hesitate to get in touch with our support team directly and provide your username and registered email address so we can investigate this issue further. We are here to assist you and resolve this matter promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust joined today, I put my password in and then when I’m ready to sign in it says password don’t work. This happens last time.
- Signed up but cannot access the site.
- Payment of $40 for premium; access is blocked.
I just signed up and I'm unable to get on. I paid for a premium $40 and I can't get on this site right now. It says I need to write at least 100 soon; it's not even recording my symbols, so I can't even text you now.
- Hard to get on
User's recommendation: Something goes wrong. They don’t fix it.
Hi Giulio, Thanks for the review. Please reach out to our support team with your username or registered email so we can check your account. We’ll help you fix the login issue and make sure your premium subscription is set up correctly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to someone about my account
Nobody answered. Holy cow, here we go again!
Nobody answered the phone.
I've been through this three times. How many times does somebody gotta go through this?
Preferred solution: I want to be able to use it if I’m not gonna be able to use it then I want my money back
Hi Giulio, Thanks for the review. Our support is handled online, so please contact us directly through live support or website messaging. Share your username or registered email, and we’ll help resolve the issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I want ti delete it don't wanna pay anymore
Nothing, I'm good. Please stop payment.
Thank you.
This site is not for me anymore; the men are terrible. We all have some type of disease, but they act like they're normal and not disrespectful.
- Notjing
Preferred solution: Full refund
Hi Toreena, Thanks for your review. If you’d like to cancel your subscription or request a refund, please contact our support team with your username or registered email. We’ll review your account and help you with the next steps.
Scammers
I finally get my password cleared and Im on this site for one full day and Ive had at least five scammers. They all asked me to get off this site immediately. How can we prevent this?
User's recommendation: I would tell them not to trust anybody on this site. I’ve had no real hellos. I’ve had all scammers.
Hi there, Thanks for the review. Please report any suspicious profiles you come across — our team reviews every report carefully and takes action quickly.
The more details you share, the better we can work to keep the community safe. We're also continually improving our systems to prevent this and create a better experience for our members.
Cancel subscription
disgusting comments and all men wanting sex in two short conversations NO if you want to *** in 5 seconds or get asked to use some ex girlfriends TOYS for crying out loud no thank you!!!
Hi, thanks for your review. Our goal is to offer a respectful and supportive environment for everyone living with STDs.
If you come across inappropriate behavior or offensive messages, please report or block the user directly in the app. We take these reports seriously and investigate them thoroughly.
To cancel your subscription, just contact us with your registered email or username. We’ll help you with it.
Cancel my account
I called to cancel my account and call was immediately dropped Please cancel my account from my American Express account.
Hi, Keilen, if you're having trouble with canceling your account, please don’t hesitate to contact us via email. Let us know your username or registered email, and we’ll assist you in canceling it as soon as possible. We're here to help!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my refund or activate my account back
- Account disabled after following the rules and verification photos.
- Subscription charged; refund denied; Apple says it's from the developer.
They disabled my account for no reason and i followed all the rules and did everything right, i even sent so many pictures for verification but still nothing and they took my money too that i subscribed to, all i wanted was to find a date with my condition and they treat me like *** Im going to be reporting to the authorities and I wont stop till they retrieve my account or refund me in another way because apple said its from the developer. They made the refund non eligible
Preferred solution: Full refund
User's recommendation: Very bad, don’t recommend!
Dear member, we understand your frustration and want to help. If your account was disabled, it may have been due to a violation of our policies, but we’re happy to review your case. Please contact us with your registered email or username so we can investigate and assist you further.
New York, New York
Talk to someone about my account
Yall said yall was about charge me to talk to customer service a $1 or $5 that was a lie yall try to take $38 off my card and I just trying talk to customer service that's *** up smh
Hi, thanks for reaching out. Please know that our customer service is completely free — we do not charge anything for contacting our support team.
Only premium memberships come with a fee, and they are clearly marked before any payment is made.
If you saw an unexpected charge attempt, we’d like to look into it right away. Please contact us directly and include your username or registered email so we can investigate and assist you further.
Washington, District Of Columbia
Cancel subscription
I would like to cancel my 7 day trial, I do not want to be subscribe any more. I no longer need the site.
Most content is not appropriate for me. Please cancel my 7 day teial
User's recommendation: Do your homework before joining, you join for a trial, and it’s hard to cancel
Hi, thank you for the review. If you're having trouble with canceling your subscription, please don’t hesitate to contact us.
Let us know your username or registered email, and we’ll assist you in canceling it as soon as possible. We're here to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my refund or activate my account back
- Account was disabled without proof.
- I explained I did nothing wrong and provided photos.
- I subscribed for $34 and was kicked out.
They disabled my account with no prove that I did something wrong, I tried explaining to them I did nothing wrong and everything right I even had to send pictures to verify myself and they treat their customer this way after i even subscribed $34 and they kicked me out. Im going through alot and all i wanted is to find a date and build a life together. But positive singles ruined it Im going to be reporting to the authorities till I get my justice
User's recommendation: Very bad, don’t recommend it to anyone
Dear member, we understand how frustrating this must be for you. Account suspensions are only issued after a thorough review, but we’re happy to take another look. Please reach out to us with your registered email or username so we can investigate and assist you further.
Los Angeles, California
It’s fixed
- The issue is fixed.
- No more emails about this.
Its fixed fix fix fix fix fix fix fix fix fix fix fix fix fix fix fixed fixed fix fixed fix fixed fix fixed fix fixed fix fixed fix fixed fix fixed fix fixed fix fixed fix fixed what do not send no more email about this
Dear member, thank you for your feedback. Please reach out to us directly, we’d love to assist you, but we need more details about the issue you’re experiencing.
Please contact us with your username or registered email so we can look into it and help resolve the problem. Looking forward to hearing from you!
Brookhaven, Pennsylvania
To get username
- Disturbing experience with someone on positivesingles.com.
- I forgot my username and can't retrieve it to report; I'm not a member.
Wanted to contact them about something that occurred while a member. But in order to leave a written message I need my username, which I forgot.
They offered no way to reset it unless I had a membership. Very frustrating because I have something important to communicate to them.
I had a disturbing experience with someone I met on positivesingles.com. I want to report this person but in order to leave a comment I need to know my username and I forgot it.
They give you no way to retrieve or reset your username.
That's just wrong! I'm not currently a member.
User's recommendation: If you meet someone on there you like, do a name search or phone search before you get deeply involved.
Dear member, Thank you for sharing your concern. Please reach out to us directly, and our team will assist you in recovering access to your account. Feel free to provide any additional details when you contact us so we can resolve this as quickly as possible.
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Hi there, Thank you for bringing this to our attention. We'd be happy to look into the issue and help resolve it.
Please contact us through the support or contact form on our website and provide details about the problem you're experiencing. Our support team will review your case and assist you as quickly as possible.